For an international client with multiple offices and underwriting teams in the United States, we developed a unified multi-family underwriting model. The model included a number of client-specific requests for functionality that would save their teams from “re-inventing the wheel” for every transaction and would provide a common platform for comparing different investment opportunities across the organization.
This model was built using an iterative approach that included structured surveys of the client’s needs, preferences, and issues. We also developed an architectural view (“wireframe”) of the model along with information flow mapping. This was followed up with regular client reviews to develop and refine the model further for a wide range of investment use cases. The resulting model was presented to select members of the executive committee of the home office prior to wider rollout and adoption.
Overview Presentation of Model
The key to success in this engagement was our team acted as a labor augmentation force for the client. We were able to devote the time needed to collect inputs from across the organization and develop the solution, but not take time away from already fully engaged and burdened underwriting teams.